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Shipping & Returns

Arbee is based in Melbourne Australia.  Yes, we also ship internationally via Australia Post International.

Order Processing Time
Orders are usually dispatched within 2-5 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected and depending on location. Once despatched you will receive an email with tracking details.

 

Shipping Policy
All orders placed online will incur a freight fee based on the size and weight of their order.
Extra Freight cost require for bulky products: In some cases, the freight is underestimated at the check-out. This can be due to your location or the item/s being bulky such as Lampshades, Felt by the metre/bolts, Ring sets etc or heavy items in larger quantities. If this is the case, a member of our sales team will contact you prior to the despatch of your order with the option of paying the cost difference. If you decide not to go ahead you will be fully refunded. 

 

Returns Policy It is very important to us that you love your craft products. If you are not happy and would like to return a product we are more than happy to provide a refund to your credit card or paypal account.
All returns are to be made within 7 days of receiving your items.  All merchandise must be in the original condition and the cost of return postage is the responsibility of the customer.
Sorry – We do not accept returns or exchanges on sale items or any items sold at a reduced price.

Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No items will be accepted or replacements issued without prior approval to return such merchandise.

Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.