Frequently Asked Questions
CHRISTMAS TRADING HOURS
- Our website never closes, however the office and warehouse will be closed from 20th December '24 and reopen 6th January 2025. Any orders placed during this time will be picked, packed, and despatched after 6th January 2025
- The cut off time for placing an order that will be despatched before we close is 17th December'24
- Clearance Shop at Noble Park will close on the 19th December and reopen Tuesday 14th January 2025
Does Arbee ship Internationally?
Yes we do!
Does Arbee sell to the public?
Yes, members of the public are welcome to purchase from our website. No need to register, simply add your item/s to the cart and continue as a guest and proceed to the check out. If you would like to review your order status and keep record of your previous orders then you need to Sign Up before you place your order on our website.
Business Wholesale Account
If your business has a valid ABN please go to our home page and click on SIGN UP so we can set you up with wholesale pricing. Once you have submitted this form you will receive two emails from Arbee. The first one acknowledging your application, the second advising you your application has been activated. Once you have received the second email advising your REGISTRATION HAS BEEN ACTIVATED simply login to place and order and receive wholesale prices. Failure to login when placing your order will lead to you being charge retail prices. *There is a minimum spend of $50 for wholesale accounts.
Does Arbee Craft have a shop?
We have a clearance shop that is open to the public. This shop only stocks clearance items. If there is something in particular you require, please order online as it might not be available in the clearance shop.
Shop address: Main office Level 1, 48-58 Overseas Drive, Noble Park North, VIC 3174.
Clearance Shop hours strictly: Tuesday, Wednesday and Thursday from 10.00am - 3pm.
Payment:
We offer secure payment using Credit Card or Paypal.
Is there a minimum spend?
Retail customers spend as little or as much as they want! For business/wholesale accounts a minimum spend of $50.00 is required.
Can I pick up my order from Arbee?
Yes, at the check out stage of your order there is an option to 'pick up from the warehouse'. This will remove the freight cost from your order. In most circumstances you will receive an email within two-three business days confirming your order is ready for pick up with instructions on the pick up location and pick up times. Please keep an eye on your junk email folder in case it makes its way there!
Pick Up Gate B, 48-58 Overseas Drive, Noble Park North, VIC 3174.
Pick Up Hours: Monday to Friday - 10.00am - 3.00pm.
How much we charge for Freight?
Orders are shipped from our warehouse in Melbourne via Australia Post eParcel. You will be emailed a tracking number once your order is despatched. Orders placed online within Australia incur a freight fee based on the order value. Your shipping cost will show at the checkout stage of placing your order before payment is required. In some cases, the freight charged can be underestimated at check-out. This can be due to a few reasons. Your location, bulky products such as Lampshades, Felt by the metre/bolts, Ring sets etc or heavy items in larger quantities. If this is the case, a member of our sales team will contact you prior to the despatch of your order with the option of paying the cost difference. If you decide not to go ahead you will be fully refunded.
Order Turn Around
Orders are generally picked and despatched within 3-5 working days of receiving. During peak periods such as Christmas this may take longer. If your order is very urgent, please type this in the comment section located at the check out stage of your order and every endeavour will be made to despatch within two days.
Do prices on your website include GST?
No, all the prices on our website are excluding GST.
Stay safe and we appreciate your ongoing support – The team at Arbee.